Illumination Health + Home
Lead Care Coordinator
Santa Ana, CA - Full Time
“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IHH currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Role:
The Children’s Lead Coordinator plays a pivotal role in implementing and supporting family-centered services across Illumination Health + Home family shelters. This position oversees Care-Coordinators at multiple shelter locations, ensuring consistency and quality of service delivery. The Children’s Lead is responsible for coordinating and monitoring family shelter intakes, ensuring that all intake processes are completed in a timely manner and documented according to established program procedures. In this role, the Lead provides critical communication, scheduling, and logistical support to sustain and strengthen community partnerships. They also support the Associate Director of Family Programs in managing daily shelter operations and assisting in conducting audits to ensure compliance with contractual requirements and organizational standards.
Pay range for this role is $27.00 - $29.00 per hour. Monday - Friday, 11:00am to 7:30pm.Responsibilities:
Administrative and client care:
- Complete audits as required to ensure program compliance with contracts and funding requirements.
- Request shelter referrals through HMIS and the family-coordinated entry system.
- Screen shelter referrals and schedule intakes with families.
- Complete intake paperwork with families and obtain vital documents during intakes.
- Screen all incoming households for health insurance coverage and guide staff to assist uninsured clients in obtaining enrollment.
- Create and maintain both physical and electronic case files for all new shelter participants.
- Collect vital documentation at intake and track outstanding documents for follow-up.
- Collaborate with agency and community partners to schedule on-site programming and educational classes for shelter families.
- Maintain accurate and up-to-date case notes, documentation, and client records in both KIPU and HMIS systems.
- Track program services, outputs, and outcomes for data collection, reporting, and evaluation.
- Ensure Enhanced Case Management (ECM) services are consistently offered and accessible to all clients across family shelters.
Lead Duties:
- Provide support to Family Navigators, ensuring service delivery is trauma-informed and client-centered.
- Train and guide Family Shelter staff in program procedures, best practices, and client engagement.
- Meet regularly with Case Managers to review ECM documentation and ensure case notes are current and complete.
- Report any day-to-day or shelter operations to management and respond promptly to on-site situations and client needs.
- Delegate essential tasks (e.g., intakes, referrals, screenings) to Family Navigators as needed.
- Coordinate staff participation in events, health fairs, and clinics hosted by IF or partner agencies.
- Lead regular case conferencing sessions with program staff to review client progress and care plans.
- Monitor case files and documentation to ensure compliance with program standards and contract requirements.
- Ensure staff prepare rooms and family spaces prior to new client move-ins.
- Collaborate with Illumination Health + Home departments such as Communications and Volunteer Services to enhance the shelter experience.
- Complete referrals and service linkages for children and families as appropriate.
Expectations:
- Ensure compliance with all contractual obligations through regular monitoring of documentation and data records.
- Led team efforts in achieving contractual goals and desired program outcomes.
- Model and coached staff in utilizing a trauma-informed approach in client interactions and service delivery.
- Demonstrate a strong commitment to Illumination Foundation’s mission and core values by fostering respectful and harmonious relationships across all levels of the organization.
- Motivate team members while quickly adapting to new skills and procedures to enhance team effectiveness.
- Promote a positive and adaptive mindset toward organizational changes while showing respect and empathy toward clients and colleagues.
- Maintain professional and healthy boundaries in client relationships.
- Respond to phone and email communications promptly and with professionalism.
- Adhered strictly to Illumination Foundation’s dress code and appearance standards.
- Exercise sound judgment and applied best practices in client care and decision-making.
- Act ethically in alignment with the organization's core values of integrity, transparency, accountability, respect, and responsibility.
- Model openness, honesty, and accountability in interactions with colleagues, volunteers, donors, and external partners.
- Maintain strict confidentiality of all work-related information and materials.
- Take personal responsibility for task execution and overall job performance.
- Possess a deep understanding of the challenges and needs of low-income and homeless populations.
- Utilize strong interpersonal and communication skills with a high level of tact and diplomacy.
- Collaborate effectively with multidisciplinary teams, clients, and the public.
- Work independently with minimal supervision, effectively managing time and priorities.
- Handle and protected confidential information in accordance with HIPAA regulations.
- Consistently uphold Illumination Foundation’s Guiding Principles: Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation, Advocacy, and Stewardship and Compliance.
Preferred Experience/Minimum Qualifications
Preferred:
- Bilingual in English and Spanish.
- Bachelor’s degree in human services, child development or another related field.
Required:
- 2 years’ relevant experience.
- Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
- Valid CA Driver’s License and eligibility for company vehicle insurance.
Benefits:
- Medical Insurance funded u by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
- Dental and Vision Insurance
- Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 10 days vacation PTO/year
- 6 days of sick pay/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
