Chief Operating Officer (COO)

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

• A Chief Operating Officer (COO) is an executive-level role that manages all of an organization's operations. Key Areas of Oversight:
  • Recuperative care and health-related programs
  • CalAIM and other managed care–related programs, including Enhanced Care Management and Community Supports where applicable
  • Program operations and performance management
  • Logistics and transportation
  • Facilities and property management
  • Supply chain and procurement
  • Data, reporting, and systems
  • Information technology and security
  • Workforce operations (in partnership with Human Resources)
  • Training and development

• Provide strategic oversight and coordination for CalAIM-related programs and other health plan or managed care contracts.
• Ensure compliance with state, county, and managed care plan requirements, including reporting, billing workflows, and documentation standards.
• Partner with program and clinical leaders to meet performance benchmarks, quality measures, and contractual obligations.

• Oversee day-to-day operations across multiple sites and service lines.
• Lead logistics and transportation functions to support client services and internal operations.
• Direct facilities and property management, including safety, maintenance, and emergency preparedness.
• Manage procurement and supply chain, including vendor relationships, inventory, and cost-control strategies
• Ensure strong operational reporting, dashboards, and organizational analytics.

• Supervise and support the Vice President of Programs and program leadership teams.
• Standardize workflows, policies, and procedures to improve consistency and quality across programs.
• Support operational readiness for expansion projects, new sites, and new services.

• Partner with the Finance team on budgeting, forecasting, and resource allocation for operations and programs.
• Identify opportunities for cost savings, process improvements, and efficiency gains.
• Support audits, grant compliance, and contract reporting from an operational perspective.

• Oversee information technology, data systems, and security in collaboration with internal or external IT partners.
• Guide implementation and optimization of case management systems, electronic records, and other core platforms.
• Promote data integrity, usability, and access for decision-making and performance management.

• Lead and develop a high-performing team of directors and senior managers.
• Foster a trauma-informed, equity-driven, and collaborative organizational culture.
• Support leadership development, coaching, and performance management practices aligned with organizational values.

• Bachelor’s degree required; advanced degree in a related field preferred (such as business, public administration, health administration, or a related discipline).
• Significant senior leadership experience (typically 8–10+ years) overseeing operations in health, housing, human services, or a related environment.
• Experience with managed care or health plan partnerships and value-based or outcomes-based contracts strongly preferred.
• Demonstrated success leading multisite operations and complex cross-functional teams.
• Strong systems-thinking, planning, and organizational skills.
• Demonstrated expertise in operations, including logistics, facilities, procurement, and infrastructure management.
• Skill in using data and metrics to inform decisions, drive performance, and support continuous improvement.
• Excellent communication, collaboration, and relationship-building skills with internal and external stakeholders.
• Mission-driven and aligned with serving people experiencing homelessness or housing instability.
• Steady and solutions-oriented in fast-paced, high-growth, and sometimes ambiguous environments.
• Committed to equity, inclusion, and trauma-informed practice in organizational culture and service delivery.

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 15 days' vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans