Enhanced Care Management (ECM) Program Coordinator

“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Heath + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Role

The Program Coordinator is an administrator role dedicated to upkeep, management, and oversight of front-end and back-end programmatic processes. These include elements of quality assurance, compliance tracking, onboarding, and monitoring inflows and outflows of program volume. This role operates in a fast-paced environment wherein multiple tasks are balanced concurrently. This role requires a high-level of organizational, technological, and communicational skills. This individual will also be centrally involved in communicating information to management and lead housing entities and will be relied on for insight into program happenings.

The pay range for this role is $27.00-$28.00 per hour. 

Responsibilities

Referral / Authorization Processing

• Reviewing incoming referrals in under 2 business days.
• Assessing if additional supporting documents are needed.
• Calling referrer contact if issues are presented with referrals.
• Inputting Client Personal Health Information (PHI) into various Health Network Portals and internal HER/AICA.
• Upon referral review, note all questions that may need to be answered by referral contact in order to ensure the client referred meets admission criteria.
• Utilize Google Spreadsheet/Microsoft Excel to create necessary data tracking information.
• Responsible for managing [email protected] email
• Assistance with Hiring and Onboarding
• Utilizing JazzHR and any other IF relevant hiring platforms to vet candidates, and coordinate and conduct interviews
• Collaborate with management and HR in the onboarding process; this entails processing individuals for hire, communicating relevant onboarding details to management and other relevant parties, coordinating the necessary inflow of hires to match referral volume, etc.

Quality Assurance / Compliance

• Auditing charts belonging to Lead Care Managers; this entails charts in IF’s EHR, and any other relevant external portals harboring these charts. Auditing requires an examination of deficits in documentation. Deficits in this case are measured against internal and external (contracted) demands, standards, and benchmarks.
• Assisting management and lead entities in gauging productivity and performance
• Communicating with managerial and lead staff regarding audit / performance results. This is extremely important to parallel the act of auditing insofar as the manager / lead is incumbent to enforce and address any items uncovered in the audit procedure.

• Demonstrate a commitment to Illumination Foundation’s mission and core values while developing and maintaining respect and harmony with all employees and management. Implements programs and policies designed to maximize the efficiency of the program and ensure that all client needs are met.
• Must display full understanding of all program dimensions / operations / requirements
• Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes.
• Must be an asset to the organization and a positive influence on co-workers, while displaying respect toward clients and others in the workplace
• Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
• Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.
• Must maintain confidentiality of work related information and materials.
• Must accept personal responsibility and accountability for performance of duties.

• Tally and collect all data and statistics on ECM referrals, ECM program, program utilization, and operation analytics. Provide reports as requested.
• Statistics and Data Report
• Policy and Procedures Development.
• RC Program and Workflow Development.
• Special Projects as requested.

Preferred Experience/Minimum Qualifications

Required:

• Possess a proficient ability and willingness to learn and adapt
• Be flexible, open, conscientious, and have a good / positive attitude
• Possess marked social aptitude / a keen ability to work in social environments
• Must be an excellent communicator and understand flexibility and variability in different communicative styles.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams).

Preferred:

• Comprehensive knowledge of the ECM program
• Bilingual in English and Spanish.

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days of sick pay/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans