Client Care Associate

Full Job Description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description:

The Client Care Assoicate is responsible for addressing clients’ immediate shelter needs, providing support and resources to ensure their safety and comfort. This included assisting with intake procedures, coordinating with shelter staff, and providing basic amenities as needed. Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters, ensuring a safe and welcoming environment for all clients. The role requires a proactive approach to problem solving and commitment to supporting clients through their immediate housing challenges.  

Responsibilities:

Client Care:  

• Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters.  

• Check in with clients on-site and perform walk-throughs of family shelters to ensure client safety and welfare. 

• Address any after-hours client concerns.  

• Communicate after hour emergencies to management.  

• Conduct curfew checks. 

• Monitor sites for any safety concerns. 

• Ensure daily chores are completed and shelter participants maintain a clean-living environment.  

• Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards.  

• Assist with distributing donations throughout all shelter sites.  

Facility Upkeep:  

• Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs. 

• Dispose of all trash accumulated within the facility. 

• Ensure shelters are stocked with necessary items. 

Physical Demands:

The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to operate all equipment necessary to perform the job and to move or lift up to 35 pounds

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.

Minimum Qualifications/Preferred Experience:

• High School Diploma or equivalent.  

• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.  

• Bilingual in English and Spanish. 

• 1 year relevant experience. 

Benefits:

• Medical Insurance funded up to 91% by Illumination Foundation (Options: Kaiser and Blue Shield)

• Dental and Vision Insurance

• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation

• Employee Assistance Program

• Professional Development Reimbursement

• 401K with Company Matching